Terms of Service

General Terms and Conditions Webshop
Company Information

InDialogue – Germaine Rediger

Prinsenbos 27 – 1502 Lembeek
+32 495 365 658


RPR: Court of Brussels has jurisdiction.

Article 1: General provisions

The e-commerce website of InDialogue, with registered office at 1502 Lembeek, VAT BE 0885889419, offers its customers the opportunity to purchase the products from its webshop online.

These General Terms and Conditions (“Terms”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through InDialogue’s web store, the Customer must expressly accept these Terms, thereby agreeing to the applicability of these Terms, to the exclusion of all other terms. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted by InDialogue in advance, in writing.

Article 2: Price

All prices stated are expressed in EURO, always including VAT and all other duties or taxes required by the Customer.

If delivery, reservation or administrative costs are charged, this will be stated separately. Additional costs may be payable eg postage, mileage allowance and other expenses to be determined by InDialogue.

The price quote refers exclusively to the coaching and training as it is described verbatim.

Article 3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are not binding on InDialogue. InDialogue is only bound to an obligation of means with regard to the correctness and completeness of the information provided. InDialogue is in no way liable in the event of manifest material errors, typesetting or printing errors.

If the Client has specific questions about coaching and training, we request that the Client contact our customer service in advance.

The offer is valid as long as the registrations are sufficient and can be adjusted or withdrawn by InDialogue at any time. InDialogue cannot be held liable for the unavailability of a coaching or training.

Article 4: Online purchases

The Customer has the choice between the following payment methods:

via credit card (Stripe)
by bank transfer to account number BE72 0003 3450 6116
InDialogue is entitled to refuse a Coaching and or Training assignment due to a serious shortcoming of the Client with regard to orders in which the Client is involved.

Article 5: Delivery and execution of the agreement

Items ordered through this web store are delivered locally, internationally, and digitally. Face-to-face if necessary.

Article 6: Retention of title

The delivered items remain the exclusive property of InDialogue until full payment by the Customer.

The Customer undertakes, if necessary, to point out to third parties InDialogue’s retention of title, eg to anyone who would seize the articles not yet fully paid for.

Article 7: Right of withdrawal

The provisions of this article only apply to Customers who purchase items online from InDialogue in their capacity as consumers.

The Customer has the right to withdraw from the agreement within a period of 14 calendar days without stating reasons.

The withdrawal period expires 14 calendar days after the day of the conclusion of the agreement.

In order to exercise the right of withdrawal, the Customer must inform InDialogue, Prinsenbos 27 – 1502 Lembeek – Telephone: +32 495365658 – email: germaine@indialogue.eu via an unambiguous statement (e.g. in writing by post, or e-mail) making its decision to withdraw from the contract.

In order to comply with the withdrawal period, the Customer must send his communication regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return or hand over the goods to InDialogue Prinsenbos 27 – 1502 Lembeek – Belgium without undue delay, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to InDialogue. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.

The direct costs of returning the goods shall be borne by the Customer.

If the Customer has requested that the provision of services be started during the withdrawal period, the Customer will pay an amount that is proportional to what has already been delivered at the time when he has notified us that he is withdrawing from the contract, compared to the full implementation of the agreement.

If the Customer withdraws from the agreement, InDialogue will refund to the Customer all payments received from the Customer up to that point, including the standard delivery charges, within a maximum of 14 calendar days after InDialogue has been notified of the Customer’s decision to cancel the agreement. revoke. In the case of sales contracts, InDialogue may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever comes first.

InDialogue will refund the Customer with the same payment method with which the Customer made the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.

The Customer cannot exercise the right of withdrawal for:

service agreements after the full performance of the service
the delivery of digital content that has not been delivered on a tangible medium, if the execution has started with the express prior consent of the Customer and provided the Customer has acknowledged that he loses his right of withdrawal (e.g. downloading training and coaching material).
Article 8: Customer service

InDialogue customer service can be reached on telephone number +32 495 365658, by e-mail at germaine@indialogue.eu or by post at the following address – Prinsenbos 27 – 1502 Lembeek Belgium. Any complaints can be directed to this.

Article 9: Sanctions for non-payment

Without prejudice to the exercise of other rights available to InDialogue, in the event of non-payment or late payment from the date of default, the Customer will automatically owe interest of 10% per year on the unpaid amount without notice. In addition, by operation of law and without notice, the Customer owes a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.

Notwithstanding the foregoing, InDialogue reserves the right not to deliver the coaching and training that has not been paid (in full) and to take back any material already delivered (training and/or Coaching material).

Article 10: Privacy

The data controller, InDialogue – Germaine Rediger, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes:

Carrying out the coaching or training
Sending newsletters
Sending advertising and discounts.

You have a legal right to access and possibly correct your personal data. Provided proof of identity (copy of identity card) you can obtain free written communication of your personal data by means of a written, dated and signed request to InDialogue – Prinsenbos 27 – 1502 Lembeek Belgium. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact InDialogue – Prinsenbos 27 – 1502 Lembeek.

We treat your data as confidential information and will not pass it on, rent or sell it to third parties.

The customer is responsible for keeping his login details and the use of his password confidential. Your password is stored encrypted, so InDialogue has no access to your password.

InDialogue keeps online (anonymous) visitor statistics to be able to view which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, you can consult it here:


You can also contact us at the Germaine Rediger email: germaine@indialogue.eu

Article 11: Use of cookies

During a visit to the site, “cookies” may be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify individuals, a cookie can only identify a machine.

‘First-party cookies’ are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or: a pre-filled form with data that the user has made during previous visits.

“Third-party cookies” are cookies that do not come from the website itself, but from third parties, e.g. our existing marketing or advertising plug-in. eg. cookies from Facebook, Google Analytics, Mailchimp, Webinargeek, SimplyBook.me Ltd or Ruzuku. For such cookies, the visitor to the site must first give permission – this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website.

You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 12: Infringement of validity – non-renunciation

If any provision of these Terms is held to be invalid, illegal or void, this shall in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by InDialogue to enforce or exercise any of the rights set forth in these Terms shall never be deemed a waiver of such provision and shall never affect the validity of those rights.

Article 13: Change in terms and conditions

These Terms are supplemented by other expressly referenced terms and InDialogue’s general terms and conditions of sale. In the event of a conflict, these Terms and Conditions shall prevail.

Article 14: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Article 15: Applicable law – Disputes

Belgian law applies, with the exception of the provisions of private international law regarding applicable law.

The courts of the Consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also contact the ODR platform http://ec.europa.eu/consumers/odr/